Eddie Bauer

Eddie Bauer is a great place to shop at, they have quality clothing, and great customer service. The store is very clean and organized to the best, employees always trying to help out or cleaning up the store. I also like how the store has a Ice Box, where we can test out products or even feel how it's like in 11 degree weather. I really love the Evertherm down jacket, I tried it in the Ice Box and it kept me really warm. This store is great and I would reccomend to get a lot of quality products from them.

I ordered several items from Eddie Bauer online in Nov 2020. I accepted all of items except 2. It took me 3 weeks and several calls to get a return label. Customer Service kept giving me the US refund site. On January 15, 2021, I printed the label and returned the items. After 5 months of phoning, e-mailing to Eddie Bauer Customer Service and contacting my credit card company, I still had not received the refund. Finally in May a representative told me that he had refunded the monies and my credit account would reflect this in 2-5 days. This did not happen. When I contacted them again they kept telling me it had been paid and I repeated that it had not. I asked for a supervisor who then asked me for proof that the refund was not paid by sending them a copy of my credit card statement to the accounting department. I did this and still they refused to hear that I was still owed the refund. I asked for proof that they had credited my account. I was told that I would be called on Tuesday (this call took place on the Friday of the long weekend {July 1st}. Needless to say no-one called. In my mail box the next day was a cheque in the correct amount, with the wrong spelling of my surname and the wrong postal code. No apology, no accounting for the fact they held my money for 6 months, nothing. It is sad because the clothes are good. That is all I can say about Eddie Bauer.

I returned an item 2 months ago, 11/9/21 that I purchased on a gift card. I have called 3 times requesting a refund via a new gift card and still have not received it. Service reps are difficult to understand in their broken English. I called again today and was informed again that they will issue a new gift certificate minus a $7.00 Return Fee which I was not previously aware of. Will never do business with them again.

I received a pair of new Eddie Bauer moccasins for Christmas 2020. The stitching began coming loose within a few weeks. They advertise a lifetime guarantee on their products. So I quickly contacted them, they agreed to store credit and sent me an email label to return them. I included my name, address, email, and phone number on a piece of paper inside the package. I mailed them on the 5th, they received the slippers on 4/7/2021. The FedEx tracking number: 773317066642. I contacted them when I saw that the slippers had been delivered. They said it would be 10-14 days before I got the refund. I contacted them after the 14 days and they said it would be another 2 business days. I contacted them after 5 business days and they said it would be another 2 days. I have talked to Andrew, Paul and lastly Emil. Emil said they were having trouble "finding" the returned slippers. He said it would be another 2 business days for the store credit; that was 4/28/2021. So not only am I out of the $99 slippers, I never got the store credit to replace them. WORST CUSTOMER SERVICE EVER!

Our family has done business with Eddie Bauer since 1948. It used to be an excellent company. This last transaction will truly be my LAST. I bought a shirt from them on sale for $15.00. This said shirt (was an addition to one I bought back in 2010) because it was a comfortable shirt that didn't ride up, good in hot weather, etc. I still have it, it's excellent. But the shirt I bought on sale KEPT SHRINKING. I returned it with the original invoice showing date of purchase, the cost, etc. They 'claimed' that they could not replace the shirt (though they had these shirts available online, telling me it was a summer only item), and took out 'shipping and processing charges' for me leaving me with in store credit of $10.00. The SHIRT was defective. I called them regarding the differential on the shirt I paid for and the return in store credit. NO satisfaction what I got was a $10.00 return, thank you very much ma'am and hope you enjoy your experience. I tried to call corporate on this, only to have a phone message saying they will call ME when they have the opportunity. I guess I know why they went bankrupt back a few years ago.

Terrible customer service. How long does it take staff to pick a jacket from the warehouse and stuff it in some packing? Over a week after I made the order and I haven't received any tracking information or similar. I called customer service twice, both times waited for 20 minutes. The first time I called the rep said I would for sure receive my jacket by the "expected delivery date". I called yesterday and the rep told me twice that the item was still in processing, even after I asked directly when it would be shipped. Its a shame... nice clothes but I do not recommend ordering from this company. Update... 5 days later they have told me my jacket was on back order is back in stock but still hasn't shipped.

2 Stars only because I like many of their products. Online Customer Service is poor. Here is the latest. Long story short, order placed on 12/11, received email confirming shipping on 12/15, today 12/24 and still no package. Many calls, chat sessions all with no answers and not one of the promised returned calls. When order placed the carrier showed as FedEx, shipping confirmation shows FedEx, web site shows FedEx but I am told it was shipped USPS and it is the post offices fault that my package has not arrived. USPS confirms label printed by Eddie Bauer but package never given to USPS. If you have a local store go there to shop (ours was closed) otherwise I recommend taking your business elsewhere.